Here’s how it works at Tin Customize Store
Handcrafted Means Unique
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Each alloy and pewter product is handmade.
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Small differences in finish, texture, or color? Totally normal, and part of the charm.
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Because of this, we don’t accept returns based on appearance differences.
Damaged or Defective?
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Spot an issue? Tell us within 7 days.
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Send us:
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Your order number
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What went wrong
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Photos of the problem
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What We’ll Do
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Verified issues = replacement or another fair solution.
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Replacement shipping (for real defects) is covered by us.
For International Orders
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Customs fees, import duties, and taxes are your responsibility.
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Replacement delivery times may vary depending on customs.
Customer Checklist
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Inspect your product on arrival.
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Keep packaging until you know everything’s good.
Contact Us
Got a problem? Drop us a message — we’ll sort it out.
VBR THIVIAS TRADING
202103127324 (CA0323254-H)
Email: vbr-thivias@outlook.com
Contact: +6010-8456315