Welcome to Tin Customize Store, and thank you for choosing our products. We aim to provide a smooth and enjoyable shopping experience. These Terms & Conditions explain how we operate and what you can expect when shopping with us.
Company Information
Company Name: VBR THIVIAS TRADING
Registration Number: 202103127324 (CA0323254-H)
Contact Number: +6010-8456315
Email: vbr-thivias@outlook.com
Our Products
Every product at Tin Customize Store is carefully crafted using a blend of handmade techniques and modern processes. Because of this, no two items are exactly the same. Slight variations in color, texture, or detailing are normal and reflect the authenticity of handcrafted work. We make every effort to show accurate descriptions and images, but some differences may occur.
Placing Orders & Payment
Orders are processed once payment has been successfully completed. All prices are listed in Malaysian Ringgit (MYR) and may include relevant local taxes. Payment can be made using the methods provided at checkout. Product availability is subject to change, and we reserve the right to decline or cancel any order in case of unforeseen circumstances.
Shipping & Delivery
- Our team carefully inspects and packages each item before shipping. Processing generally takes 3–7 business days.
- Domestic Delivery: Orders within Peninsular Malaysia usually arrive within 2–5 business days, while East Malaysia may take 4–7 business days.
- International Delivery: Delivery timelines vary by region, typically ranging from 7–30 business days depending on courier services and customs clearance.
- Please note that customers outside Malaysia are responsible for customs duties, import taxes, and any additional fees charged by local authorities.
Returns & Replacements
We want every customer to be happy with their purchase. If your order arrives damaged or defective, please let us know within the time frame specified in our Return Policy. Eligible cases may be offered a replacement or an alternative solution. Items cannot be returned for minor variations in appearance, as these are part of the handmade nature of our products.
Intellectual Property
All product images, designs, text, and branding on our website belong to Tin Customize Store. We kindly ask that you do not copy, reproduce, or use them without permission.
Responsibility & Limitations
We take pride in the quality of our products. However, Tin Customize Store cannot be held responsible for indirect or incidental damages that may arise from using our products or from shipping delays beyond our control. Customers are encouraged to handle items with care after delivery.
International Orders
When placing an order from outside Malaysia, you agree to take responsibility for customs requirements, import laws, and any associated costs in your country. We will assist wherever possible, but certain delays and fees are outside our control.
Governing Law
These Terms & Conditions are subject to the laws of Malaysia. Any legal disputes will be resolved through the courts of Malaysia.
Contact Us
If you have any questions or concerns about these Terms & Conditions, please reach out to us by email at vbr-thivias@outlook.com